Refund and Returns Policy

Exchange Period:

You may request an exchange for a different size within 4 days of receiving your order. After the 4-day period, unfortunately, we cannot offer an exchange or return.

Eligibility for Return:

Returns are only accepted for size-related issues. If the item you received does not fit properly, you may be eligible for a return or exchange.

Size Unavailability:

If we are unable to provide you with the correct size for the item you wish to exchange, we will issue you a credit note that can be used for future purchases on our website.

Return Conditions:

The product must be returned in its original condition, unworn, unwashed, and with all original tags attached.
The item must be shipped back to the same address from which it was originally sent.

Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team within 4 days of receiving your order, specifying your order number and the size you wish to exchange.
• Our customer support team will guide you on how to proceed with the return and provide you with a return shipping address.
• Pack the item securely, ensuring it is in its original condition and includes all original tags.
• Ship the item back to us using a reliable shipping method with tracking.
• Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
• If the return is approved, we will process the exchange or issue you a credit note, as per the availability of the requested size.

Non-Returnable Items:

Please note that certain items are not eligible for return:
Items purchased during a sale, promotion, or with a discount code.
Items that are personalized, customized, or made-to-order.

Refunds:

Refunds are not available for returns. We only offer exchanges or credit notes.

Shipping Costs:

The customer is responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part (e.g., wrong size shipped).

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly.

Final Sale:

All items marked as “Final Sale” are not eligible for return or exchange.
Please note that Malvik reserves the right to modify this return policy at any time without prior notice. It is recommended to review the return policy before making a purchase.

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team at support@malvik.co

Thank you for choosing Malvik. We appreciate your business!